Terms of Service

About Wajha

Wajha is a product developed by the Wajha founding team.

Built in Qatar. Operating from Qatar.

Wajha is a Qatar-focused discovery and participation service for Restaurants, offers, visits, check-ins, Access, Last Bite, loyalty and ratings.

Agreement to the Terms

These Terms of Service govern your use of Wajha and its public and account-backed features. By using Wajha, you agree to these Terms. If you do not agree, do not use Wajha.

Before creating or accessing an account through Google or Apple, users are shown links to the Terms of Service and Privacy Policy and are informed that continuing means agreeing to the Terms and acknowledging the Privacy Policy. Wajha records the applicable Terms version, Privacy Policy version, account identifier and acceptance timestamp.

Eligibility — 18+

You must be at least 18 years old to browse, create an account or use Wajha. Wajha does not offer child accounts or a parental-consent workflow. Age is collected as a numerical age, not as a date of birth.

Qatar-only service scope

The consumer service scope is Qatar-only. Wajha is built in Qatar and operates from Qatar. Catalogue, Restaurants, offers and features are not offered outside Qatar. You are responsible for complying with the laws that apply where you use the service.

Browsing and accounts

Public catalogue browsing is available without an account. Account-backed features such as visits, check-ins, Access, Last Bite, loyalty and ratings require authentication. You are responsible for the device and credentials used to access your account and for keeping information you provide accurate.

A nickname may remain local on your device. Age, gender and occupation may be stored locally before sign-in and synchronized to Wajha’s backend after sign-in. Gender and occupation are optional profile information and may include “Prefer not to say”.

Google and Apple authentication

Users can sign in with Google or Sign in with Apple. You authorize the applicable provider to authenticate you and provide the identity information described in the Privacy Policy.

Wajha does not access Gmail, Google Drive, Google Contacts, Google Calendar, YouTube data or other Google account content as part of Google authentication.

Separate provider accounts and no automatic merging

Google and Apple provider identities create separate Wajha accounts by default. Wajha does not automatically merge accounts solely because they use the same or similar name or email address.

Accurate profile information

You must provide information that is accurate enough for Wajha to operate the relevant feature. You must not impersonate another person or use identity information that you are not authorized to use. Age must meet the 18+ rule. Gender and occupation are optional and are not required to browse or authenticate.

Restaurant and catalogue information

Wajha presents Restaurant, catalogue, location and offer information for discovery and operation of the service. Wajha may correct catalogue errors, stale information or inaccurate availability. Displayed availability may change, and Restaurant-specific conditions may apply.

Access offers

Access offers are subject to the displayed offer terms, Restaurant, branch, timing, availability and any validation requirements. A displayed offer does not guarantee availability or fulfilment until the applicable flow is confirmed.

Last Bite

Last Bite claims are subject to the displayed Restaurant, timing, availability, eligibility and validation conditions. Wajha may reject a claim that is expired, already used, invalid, unavailable or reasonably suspected to involve misuse.

Visits and check-ins

Visits and check-ins may require an authenticated account, a valid code or other confirmation through the relevant Wajha flow. A check-in is not proof that a Restaurant fulfilled every aspect of a visit, purchase or service. Wajha may correct or reverse activity that is invalid, duplicated or fraudulent.

Loyalty

Loyalty activity is subject to the applicable Restaurant and Wajha rules displayed in the service. Loyalty state may depend on verified visits, redemptions or other validation events and may be corrected where activity is invalid or fraudulent.

Ratings and feedback

Ratings may be associated with authenticated and verified Wajha activity and may contribute to aggregate Restaurant insights or rankings where applicable. You must not submit false, manipulated, abusive or misleading ratings or feedback.

Wajha may moderate, remove or refuse submissions that violate these Terms, are fraudulent, or could harm users, Restaurants or the integrity of the service. On account deletion, ratings are deleted or irreversibly anonymized when technically and legally feasible.

Validation codes and QR passes

Validation codes and QR passes may be short-lived and one-time. They are sensitive and must be kept secure. Do not share, transfer, resell, publish, manipulate or use a code for a different Restaurant, person, offer or purpose.

Screenshots or copied codes may be rejected. Wajha may process code-use, validation and attempted-use evidence to prevent fraud. Restaurant staff should use codes only for the specified validation purpose.

Restaurant responsibilities

Restaurants are responsible for their food, products, fulfilment, service, safety and accurate honouring of their offers. Restaurants are responsible for following applicable law and for the quality and delivery of what they provide. Wajha may correct catalogue errors, but does not guarantee Restaurant fulfilment or uninterrupted availability.

User responsibilities

• Use Wajha lawfully and follow the displayed offer, Restaurant and validation conditions.
• Keep account access, authentication credentials and validation codes secure.
• Provide accurate profile information and use only an identity you are authorized to use.
• Treat Restaurant staff, other users and the Wajha team respectfully.
• Report suspected fraud, security issues or material catalogue errors through the available support channels.

Prohibited conduct

• Using Wajha if you are under 18, creating a child account or evading eligibility controls.
• Impersonation, account abuse or unauthorized access to another person’s account.
• Fraud, false ratings, duplicate activity or attempts to evade offer or loyalty limits.
• Tampering with QR codes, validation, redemption state or service security.
• Automated access, scraping, reverse engineering or unauthorized commercial use, except where applicable law does not permit that restriction.
• Harassment, threats, interference with the service or misuse of participating Restaurants.
• Uploading or transmitting content that is unlawful, malicious, misleading or infringes another person’s rights.

Fraud and misuse

Wajha may investigate validation failures, suspicious use, manipulated ratings, duplicate accounts and other activity that may compromise the service or a Restaurant feature. Wajha may reject, reverse, restrict or preserve evidence of activity where reasonably necessary for security, fraud prevention or dispute resolution.

Account restriction, suspension and termination

Wajha may restrict, suspend or terminate access where reasonably necessary for abuse, fraud, security, legal reasons, material breach of these Terms or protection of users, Restaurants or the service. Wajha may also discontinue a feature or account-backed flow. Where appropriate and practicable, Wajha may explain the reason and available next step.

You may stop using Wajha, sign out or request account deletion. Restriction or termination does not remove obligations or evidence that must be retained for legitimate security, legal, fraud-prevention or dispute purposes.

Account deletion

Authenticated users can initiate account deletion inside the Wajha app. Users can also review deletion information at https://wajha.qa/delete-account. Opening the website page alone does not delete the account; the in-app flow submits or initiates the deletion request.

Wajha normally completes deletion requests within 30 days, although most requests are handled sooner, and confirms when processing is complete. Deletion removes or anonymizes account and associated personal data where technically and legally feasible, including account-linked ratings through irreversible anonymization or deletion. Provider credentials or tokens are revoked or invalidated where applicable during deletion.

Minimal information may be retained for security, fraud prevention, legal compliance, dispute resolution, deletion-request audit evidence, code-use or redemption integrity and backups until normal expiration.

Uninstalling the app does not delete an authenticated account.

Intellectual property

The Wajha brand, interface, software, text and other Wajha-created materials belong to their respective rights holders. Except as permitted by law or these Terms, you may not copy, modify, distribute, sell or create derivative works from them.

Restaurant names, brands and content

Restaurant names, logos, trademarks, photographs, menus and other Restaurant content remain owned by their respective rights holders. Wajha may display that content to operate discovery and Restaurant features. Wajha does not grant you ownership of Restaurant content.

Third-party services

Wajha depends on third-party services including Google authentication, Sign in with Apple, Apple and Google app distribution, Supabase, Cloudflare and participating Restaurants. Those services may have their own terms, privacy policies and availability conditions. Wajha is not responsible for independent third-party services to the extent permitted by applicable law.

No consumer payment processing by Wajha

Wajha does not process consumer card payments, and users do not pay Wajha through the consumer app. Prices or offer values may be informational. Payment for Restaurant goods or services, where applicable, occurs directly with the Restaurant. Wajha does not receive or store consumer card details through the consumer app.

Availability and service changes

Wajha may change, suspend or discontinue features, catalogue entries, offer flows or account-backed services. Restaurants may change availability, hours, fulfilment or conditions. Wajha may correct errors and will make reasonable efforts to keep the public website available, but does not guarantee uninterrupted availability.

Disclaimers

Wajha is provided as available and with reasonable care. Wajha does not guarantee that catalogue information is complete or current, that a Restaurant will honour an offer, that a code will be accepted in every circumstance, or that the service will be uninterrupted or error-free. Nothing in these Terms removes responsibility that applicable law does not allow Wajha or a Restaurant to remove.

Limitation of liability

To the extent permitted by applicable law, Wajha is not responsible for indirect or consequential loss arising from third-party services, catalogue changes, unavailable features, invalid or rejected validation, or Restaurant food, products, fulfilment, service, safety or offer performance. Nothing in these Terms excludes or limits liability, rights or remedies that cannot legally be excluded or limited.

Mandatory consumer protections

These Terms are governed by the laws of the State of Qatar, subject to any mandatory consumer protections that apply. Nothing in these Terms reduces a consumer right or protection that cannot lawfully be waived.

Governing law — State of Qatar

These Terms are governed by the laws of the State of Qatar, subject to any mandatory consumer protections that apply.

Changes to the Terms

Wajha may update these Terms as the service or law changes. The effective date, last-updated date and version will be revised. Material changes will be communicated where practical, and the current Terms will remain available at https://wajha.qa/terms.

Contact

General support: Instagram @wajha_qa

Support email: [email protected]

Privacy and deletion: [email protected]